Return Policy

We want every customer to be happy about the purchase from Glocal Clean, unfortunately in any case if we are not able to provide the experience customer deserves then we are happy to process the refund as per the simple terms & conditions laid out in our returns policy. Additionally, we recognize the need for returns in certain cases therefore here is our returns policy.

Anything purchased from Glocal Clean can be returned for the full refund within 30days from the date of purchase. Returned goods should be in resalable condition with original packaging and without damage and postage charges needs to be paid by the customer and these charges are not refundable.
If goods are damaged in transit and the damage is visible on receipt of shipment, please note that on the delivery note with parcel Delivery Company. You must also report any damage to Glocal Clean within 24 hours via email to info@glocalclean.com. We will then arrange the collection of return goods and upon receipt of the returned goods, your payment will be refunded through the similar payment method.
If you receive the goods that do not match with what you ordered; you should contact us on info@glocalclean.com within 24 hours to notify. Glocal Clean will offer you the multiple options including refunds or replacements/discounts. Refunds will be issued upon receipt of the returned goods unless and otherwise agreed by Glocal Clean via email communication.
If you feel that these items are not received in satisfied condition please reach out to our customer service team info@glocalclean.com to discuss about the return/refund options.
Glocal Clean LTD trading as Glocal Clean reserves the right to refuse any returns by exercising discretion if returns do not adhere to our return policy. Any discretion exercised will be per the prevailing laws within the relevant jurisdiction.
Any refunds will be processed within 2-5 working days by Glocal Clean, and additional time may be needed by customer’s bank/payment provider to process the return before appearing on customer account.
Please be aware that we cannot accept change of mind returns on products.
If you receive any goods that are not ordered by you or shipped by error, please contact us within 3 days by email to info@glocalclean.com to arrange the collection.
Our parcel delivery company will make reasonable efforts to attempt the delivery to the delivery address given on the order, in a case where parcel delivery company not able to find your address it is your responsibility to contact the parcel delivery company via their website/phone number using the shipment tracking number to guide them on how to safely deliver your parcel.
In case of wrong shipping address given, it is customer’s responsibility to contact us at info@glocalclean.com before dispatch takes place for the correction of address on shipping label , once shipment dispatch from our warehouse it is the responsibility of customer to contact parcel delivery company.
We will not take responsibility or liability for any delays outside of our control 1. Extreme weather conditions, 2. Natural disasters, 3. Government regulations, 4. Anything that happens out of ordinary that prevents us delivering the goods on time then we will take measures to notify you in reasonable time and process the refund if customer decided to cancel the order.
Any sensitive goods damaged in-transit will be offered refund upon producing the evidence of photograph to info@glocalclean.com within 24 hours of receiving the shipment.
In any other cases of refunds that are not covered above maximum liability of Glocal Clean LTD(T/A) Glocal Clean will be equivalent of the purchase order value or damaged goods whichever is the lowest.
If your delivery is delayed unexpectedly due to issues in carrier network, and you do not want to accept the delivery due to delays or cancel the order, please contact us at info@glocalclean.com or by calling us on 01932411759. In these cases we will arrange the return collection and refund the amount once parcel has been safety returned to us.